ORDERING AND SHIPPING

Payment Methods

The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account.

The following payments are accepted:

Credit card

You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

Payment apps

You can pay via Alipay, Apple pay (mobile) and Android pay (mobile). Payment is therefore secure by the partners in charge of managing financial transaction.

The order will then be recorded and validated on acceptance of the payment by the banking service.

Changing or cancelling your order

For details on your 14 days right of return, please see the Return Policy section under Returns and Refunds on the website. This section details your statutory rights of cancellation.

You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out below that you are exercising this right of cancellation no later than fourteen working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods. To exercise this right of cancellation:

Follow the returns instructions as laid out in the Returns and Refunds section.

Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available
• Difficulty in processing your payment information
• Cannot ship to address provided
• Duplicate order was placed

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items.

Free shipping

Mahéquline offers free standard delivery on all orders within in Denmark. Please note that free shipping will be applied to your order at checkout.

Taxes and duties

The prices of products are expressed in Euros, inclusive of taxes and excluding customs duties.

Mahéquline cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

First-Time Order Policy

For security purposes, Mahéquline reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Order status

All orders within Denmark are shipped with GLS – orders placed within Europe are shipped with UPS. All orders are fully traceable on their website. You can always contact the shipping firms if you have questions regarding your shipment.