DELIVERY & RETURN

Delivery

Denmark

DAO or GLS Standard delivery
1-3 working days
Price: FREE 

Sverige

Bring or PostNord Paketombud  
1-3 Working Days
Price: FREE.

Norge

PostNord Tracked Letter 
1-3 Working Days
Price: FREE (Orders above 1.000 NOK).

Finland

PostNord Tracked Letter   
2-4 Working Days
Price: FREE.

EU

PostNord Tracked Letter, UPS or FedEx  
2-7 Working Days
Price: FREE (Orders above 80 EUR)

Rest of the world

FedEx or UPS Standard delivery
5-7 Working Days
Price: 15 USD (Orders above 100 USD)

Return

Return using a few steps

Mahéquline gives you the right to a 30-day return from the date you placed your order.

For returns from Denmark, Sweden, Norway & Finland please use this  link.

For returns from the rest of the world, please note that customers are responsible for arranging and paying for return shipping.

To facilitate the return process, kindly include a note with your order number inside the package. You can send the return to the following address:

Mahéquline ApS

Midtager 29

2605 Brøndby

Denmark

EORI: DK43610821

Please make sure to inform the courier that the package is a return shipment, and clearly mark it as such on the outside of the package.

This is important to ensure that the parcel is handled correctly and delivered directly to our warehouse without delays.

We do not accept returns that are sent to pickup points or parcel lockers. It is the customer's responsibility to make sure that the return is correctly addressed and shipped.

If you need an invoice for your return, you can simply use your order confirmation as it contains all the necessary details.

Once your return arrives, we will process it as quickly as possible. If you have any further questions or require assistance with the return process, please don’t hesitate to contact us at customer@mahequline.com.

Return Policy - Please Read Before Returning.

We are unable to accept your return if any of the following apply:

• The item is not in new, unused condition
  
  
• The 30-day return period has expired
  
  
• Original packaging, tags, or labels are missing
  
  
• The item has odors, makeup stains, or similar traces of use
  
  
• The item is not packaged securely for return shipment
  
  
• Hygiene sticker is not securely attached to any bottom or panty 

Please note: Return shipping costs are covered by the customer, and the customer remains responsible for the package until it has been received and processed by us.

If a return is held at border control, it is the customer’s responsibility to handle any communication with the authorities and to cover any related fees. Mahéquline is unable to contact border control on the customer’s behalf, and we cannot issue a refund for packages that have not reached us.

Exchange 

Please note that direct exchanges are only available for customers located in Denmark, Sweden, Norway, & Finland. Please use this  link.

If you wish to exchange an item from outside our local exchange area, please return the original piece for a refund and then place a new order in the size or color you prefer.

We can also reimburse the shipping cost on your new order if you’d like. Simply email customer@mahequline.com with your new order number, and we’ll take care of the rest.

Return Costs

Denmark

Return label costs DKK 50.

Sweden

Return label costs SEK 75. 

Norway

Return label costs NOK 110. 

Finland

Return label costs EUR 14. 

EU

Return label costs EUR 14.

Complaint

If you have a product with a manufacturing defect or want to advertise a product, you must send an email with pictures to customer@mahequline.com

You will then be informed of any further progress in connection with your complaint.

Payment & Orders

Accepted Payment Methods

Mahéquline offers secure payment processing through Shopify Payments with 0% transaction fees. We accept:

• Credit & Debit Cards – Visa, Mastercard, American Express, Maestro, and UnionPay
• MobilePay
• PayPal
• Payment Apps – Apple Pay, Google Pay, Bancontact, iDEAL
• Other Methods – Shopify Payments supports multiple local and international payment options

All payments are securely processed, and the order amount is charged upon checkout.

Order Changes & Cancellations

If your order has already been dispatched, you may start your return when you receive it.

Orders may be canceled automatically due to:

• Item(s) being unavailable
• Payment processing issues
• Incomplete or incorrect shipping details
• Duplicate orders

If your order is canceled, you will receive an email notification with further details. You will not be charged for canceled items.

Taxes & Duties

All product prices can be found in your local currency and include applicable taxes. Customs duties may apply depending on your country’s regulations. Mahéquline is not responsible for customs fees or delays caused by customs authorities.

Order Tracking & Delays

Questions about your return?

Send us an email customer@mahequline.com